Gift Certificate Frequently Asked Questions
General
How can customers access my gift certificate campaigns?
What happens when a customer makes a purchase?
How can I see what gift certificates have been sold?
When do I receive the revenue from my gift certificate sales?
Can I use my existing Authorize.net account?
Can I change the sale price of my gift certificates?
How do I update information on my gift certificates?
Creating Gift Certificate Campaigns
How do I create a gift certificate campaign?
Can I have multiple campaigns?
What information can I include on my gift certificates?
How do I add the gift certificate campaign to my website?
Tracking Gift Certificates
What kind of Tracking is available?
How “Up to Date” are reports?
How do I verify a gift certificate is Valid?
What happens to a gift certificate that is not redeemed?
How can customers access my gift certificate campaigns?
Your customers go to your website and click your gift certificate link - this will take them to your personal gift certificate sales page, where they can make their selection(s) and checkout securely using their credit card.
What happens when a customer completes a purchase?
Once a customer has completed the checkout information for the purchase (and their credit card has been processed and approved) the customer will have the option to print the gift certificate or email it to a desired recipient.
How can I see what gift certificates have been sold?
Through your secure Certifigo log-in you will be able to view your gift certificate activity through the reports link.
When do I receive the revenue from my gift certificate sales?
Authorize.net will settle all sales at the end of each business day and will send the funds directly to your own Merchant account. Depending on your Merchant provider, funds will be deposited into your bank account within one to five business days. For more information on the time required to deposit funds into your bank account please contact your Merchant Service provider.
Can I use my existing Authorize.net account?
You may use your existing Authorize.net account providing you are using Authorize.net as your online gateway. Certifigo requires you have an Authorize.net gateway, but you may use a Merchant Service provider of your choice.
Can I change the sale price of my gift certificates?
You may either sell gift certificates for face value or discount them. Upon setting up your gift certificate campaigns you will be prompted to enter the sale price. You may change the sale price in the future and will need to allow for one business day to make any updates.
How do I update information on my gift certificates?
You may update the information on your gift certificates by accessing your secure Certifigo log-in and making the changes to the Gift Certificate update option.
How do I create a gift certificate Campaign?
You may create single or multiple gift certificate campaigns by logging in to Certifigo. Select the gift certificate option and follow the easy steps.
Can I have multiple campaigns?
You may offer different levels of gift certificates to your customers. Certifigo makes it easy to add multiple campaigns.
What information can I include on my gift certificates?
You will be able to include your business logo, name, address, phone number, any key restrictions, and ads to be placed on the gift certificate.
How do I add the gift certificate campaign to my website?
Certifigo will send you a link which will need to be placed on your website so customers can access your gift certificate campaigns.
What kind of tracking is available?
Certifigo offers a variety of information to help you track your customers and gift certificates. Through your reporting tools you will be able to identify the customers name, address, phone number, email address, gift certificates purchased, Sale price, date, and many other features.
How “Up to Date” are reports?
All reports are real-time. You will instantly have all sales information.
How do I verify a gift certificate is valid?
When a gift certificate is redeemed at your business you call a toll free number and punch in the certificate's unique code and the automated process will verify the redemption.
What happens to a gift certificate that is not redeemed?
Gift certificates are valid for one year following the purchase date. If a gift certificate expires before redemption, you will be responsible for deciding to honor it or not. If a gift certificate expires and is never redeemed, you will keep the revenue for the sale of the gift certificate.
Certain states do not allow for gift certificates to have expiration dates. Certifigo will monitor gift certificate campaigns to ensure they abide by each states laws and regulations. It is ultimately your responsibility to have up to date information regarding state laws.